Privacy policy

At Freeflo Club, your privacy matters. We’re a small Aussie business, and we treat your personal information with the same care we’d expect ourselves. This Privacy Policy explains what data we collect, how we use it, and the choices you have.

What We Collect

When you visit or shop with us, we may collect:

  • Personal details — name, shipping/billing address, email, phone number.

  • Payment details — processed securely by Shopify Payments (including Stripe, PayPal, Shop Pay, Afterpay). We never see or store your full card details.

  • Order history — so we can ship, track, and support your purchases.

  • Email opt-ins — if you choose to subscribe to our newsletter or SMS, we store your email/number for marketing.

  • Website data — like cookies, device info, and browsing activity, via Shopify, Google Analytics, Facebook Pixel, TikTok Pixel, etc.

How We Use It

We use your data to:

  • Process and deliver your orders.

  • Send order updates and shipping confirmations.

  • Provide customer service and warranty support.

  • Improve our website and ads by understanding how visitors interact with us.

  • Share product news, offers, and updates (only if you’ve opted in).

Sharing Information

We only share your data with trusted third parties to run our store:

  • Shopify — our e-commerce platform.

  • Payment providers — Shopify Payments, Stripe, PayPal, Shop Pay, Afterpay.

  • Marketing & analytics tools — Google Analytics, Facebook/Meta, TikTok.

  • Shipping partners — Australia Post, Couriers Please, or other delivery providers.

We never sell or rent your personal data to outside companies.

Cookies & Tracking

Like most websites, we use cookies and pixels to:

  • Keep your cart active.

  • Measure site performance.

  • Deliver relevant ads on platforms like Facebook, Instagram, TikTok, and Google.

You can disable cookies in your browser at any time, but parts of our site may not work properly.

International Customers

If you order from outside Australia, your data may be processed in other countries where our partners operate (e.g., Shopify’s global servers).

Children’s Privacy

Our products are designed for adults. We don’t knowingly collect data from anyone under 16 years old.

Your Rights

You can:

  • Access or update the personal data we hold about you.

  • Opt out of marketing emails or SMS at any time (unsubscribe links are at the bottom of every message).

  • Request deletion of your personal data, subject to legal and accounting requirements.

To exercise any of these rights, email us at hello@freefloclub.com.au.

Data Security

We rely on Shopify’s secure infrastructure and encryption to protect your information. While no online system can be 100% secure, we take every reasonable step to keep your data safe.

Changes to This Policy

We may update this policy to reflect new laws, changes in our business, or updated tools we use. The latest version will always be available on this page.

Contact Us

If you have any questions about how we handle your privacy, please contact us:
Email: hello@freefloclub.com.au