BACKORDER INFORMATION

Why some Freeflo products are on backorder

Our reusable ice cubes, Big Block Trays and Little Block Tray Pros have taken off, and demand is running well ahead of stock. Because of that hype, some products sell out between shipments. Rather than make you wait for an email, you can still place your order and we reserve it against our next incoming stock.

Are backorders discounted?

No. A backorder is the same price as an in-stock order. What you get is your place in the queue for the next shipment, so you are first in line when new stock lands.

When will my backorder ship?

The estimated timeframe is shown on the product page, in your cart and in your order confirmation email. We ship backorders as soon as new stock arrives and in the order they were received. Same-day dispatch (orders before 12pm AEST) applies to in-stock items.

What if my order has in-stock and backordered items?

By default your whole order ships together once everything is ready, so it arrives in one go. If you would rather have the in-stock items sent first, email us and we will do our best to arrange it.

Can I change or cancel my backorder?

Yes. Before your order is dispatched you can swap a backordered item for an in-stock product of similar value, or cancel it. Just email hello@freefloclub.com.au and we will sort it.

How will I know when it ships?

You will get an email with tracking as soon as your order is dispatched. We cannot send individual updates while an order is waiting on stock, but the timeframe on the product page is kept up to date.

How will it get to me?

The vast majority of our orders ship with Australia Post. We also use Team Global Express, Couriers Please and Aramex, choosing the carrier that services your postcode best. It is the best mix of carriers available, so your order arrives safely.

Still have questions?

Our Australian team is happy to help at hello@freefloclub.com.au. Free shipping applies to all orders over $400.