Customer Support
We're here to help.
Freeflo Club is a small Aussie business run by a small team, and while we do our best to respond as quickly as possible, please allow up to 3 business days for a response during busy periods. Take a look at our FAQ section below in the meantime as this should cover the majority of questions!
If you've recently placed an order and haven't received a shipping confirmation yet, don't panic! Around 90% of orders are dispatched the same business day when placed before 12pm (AEST). During major sale events such as EOFY, Black Friday and Birthday Sales, dispatch times may be slightly longer due to the large volume of orders we receive.
We work hard to get every order out the door as quickly as possible and appreciate your patience during peak periods.
Backorders & Restocks
Occasionally, a product may sell out faster than anticipated and be placed on backorder.
If your order contains a backordered item, we'll notify you via email and keep you updated on expected arrival and dispatch dates. Once stock arrives, backorders are fulfilled in the order they were received.
As a small team, we're unable to provide individual updates for every backorder enquiry, so please keep an eye on the email address used for your order as we'll send regular updates whenever new information becomes available.
Still need a hand?
